Jun 25, 2019
First what is a CX and RX? Second how are they different and should I really care? See how well I know you! It's like I'm in your head reading your mind. Well in this episode we are defining CX and RX and I'm sharing how they are different and why you should care. I have noticed with my Growth By Referral members and those I teach from the stage... the CX and RX is easily confused which means we don't execute on our referral plan correctly. CX is our Client Experience and RX is our Referral Experience and the are very different.
You can find all of the resources mentioned plus the links on the show notes page at www.staceybrownrandall.com/54.