Nov 25, 2025
In this episode, we're diving into a topic that's close to my heart: gratitude. But we're not just talking about feeling thankful; we're exploring the gratitude effect and how it can supercharge your referral strategy!
Join me as I share how expressing gratitude can transform your relationships with referral sources and...
Nov 18, 2025
Have you ever wondered what it’s really like to write a book? Join me and my good friend, Mike Kim, as we share our experiences, challenges, and triumphs in the world of publishing.
Mike and I cover everything from the mental hurdles of writing a second book to the evolution of our writing processes over the years. We...
Nov 11, 2025
Are you ready to become referable? Join me as I break down the final section of my new book, The Referable Client Experience.
Part three focuses on bridging the gap to referrals, identifying your referral hot zones, and using the appropriate referral seed language at the right moments.
Resources and links mentioned in...
Nov 4, 2025
Did you know that feelings drive the client experience? In this week's episode, I share insights from my book on how to recognize and address the emotions your clients experience at each stage.
I'm breaking down the importance of relationship-building touchpoints in your client journey! Learn how to ensure your clients...